Customer Satisfaction Survey on Campus Catering Services - 2020

Customer Satisfaction Survey on Campus Catering Services - 2020


Committee on Catering 膳務委員會
Centre of Development and Resources for Students (CEDARS) 學生發展及資源中心

We would like to know...
What your experience was like on your visit to the campus eateries?
Are you happy with the services?
In what areas you would expect the eateries to improve?

To keep improving campus catering services, CEDARS would like to collect your comments and suggestions on the eateries on campus. We would appreciate that if you could spare a few minutes to complete the questionnaire below. We are grateful for your support and valuable input for the betterment of catering service at HKU.

CEDARS-Campus Life
catering@hku.hk
http://cedars.hku.hk/catering

If you encounter any technical problem when filling out the survey, please contact CEDARS-Campus Life at catering@hku.hk

User Profile

(For statistical purposes only 只供統計用)

Catering Facilities
My Dining Experience 用餐體驗

Please the above catering facility based on its food offered, hygiene standard, and service 請閣下就上述膳食設施之食品、衛生及服務質素評分

Food 食品
5 Exceptional 極好4 Very Good 很好3 Good 好2 Adequate 一般1 Poor 差
Did the food taste fresh? 食物是否新鮮?
Was the food served at the proper temperature? 食品溫度是否合適?
Was the portion size fair for the its price? 相對食品售價,食物份量是否合理?
Was the food quality consistent? 食物質素是否穩定?
Did you find the range of products sufficient? 食品種類是否足夠?
Was the food product well-presented and as described? 食品賣相是否吸引及與描述相符?
Did you feel the products you purchased were good value for money? 食品產品是否物有所值?
Hygiene 衛生
5 Exceptional 極好4 Very Good 很好3 Good 好2 Adequate 一般1 Poor 差
Were the utensils provided clean? 餐具是否乾淨?
Were the service counters clean, neat and well presented? 服務及出餐櫃檯是否整潔?
Was the dining lobby clean and well managed? 堂食區是否乾淨及管理得宜?
Service 服務
5 Exceptional 極好4 Very Good 很好3 Good 好2 Adequate 一般1 Poor 差
Did you find the waiting time for order & payment reasonable? 點餐及付款等候時間是否合理?
Did you find the waiting time for food reasonable? 出餐等候時間是否合理?
Was there sufficient seating? 座位是否足夠?
Was the staff friendly and helpful? 餐廳員工態度是否友善及樂於幫助客人?
Was the staff behaving professionally and appropriately? 餐廳員工於當值時是否表現專業?
Was the staff wearing clean uniform and presentable? 餐廳員工的制服及穿戴是否整潔?
Did you find the loyalty program attractive? (where applicable) 餐廳的會員制度是否吸引? (如適用)
Overall rating 整體評分
5 Exceptional 極好4 Very Good 很好3 Good 好2 Adequate 一般1 Poor 差
Your overall dining experience at this outlet 食肆整體評分
5 Definitely 會4 Very Likely 很有可能3 Maybe 也許2 Avoid if Possible 盡可能避免1 Definitely Not 不會
Based on your dining experience, how likely will you visit this outlet again? 根據你過往的用餐體驗,你會否再次光顧此餐廳?
Based on your dining experience, how likely will you recommend this outlet to others? 根據你過往的用餐體驗,你會否介紹其他人光顧此餐廳?
Upload Supplementary Photo 上傳相關相片

Please feel free to supplement your feedback with photos. The maximum upload size of the file is 5MB in jpg, png, bmp or tif format.
可上傳相片作補充資料。上傳檔案大小上限為5MB(jpg,png,bmp或tif格式)。

Your Personal Preference 你的個人喜好

Thank you very much for taking time to fill out the questionnaire and we do appreciate your valuable comments and suggestions. Should you have other queries on campus catering services, please do not hesitate to contact us at catering@hku.hk.