Customer Satisfaction Survey on Campus Catering Services

Customer Satisfaction Survey on Campus Catering Services


Committee on Catering 膳務委員會
Centre of Development and Resources for Students (CEDARS) 學生發展及資源中心

We would like to know...
What your experience was like on your visit to the campus eateries?
Are you happy with the services?
In what areas you would expect the eateries to improve?

To keep improving campus catering services, CEDARS would like to collect your comments and suggestions on the eateries on campus. We would appreciate that if you could spare a few minutes to complete the questionnaire below. We are grateful for your support and valuable input for the betterment of catering service at HKU.

CEDARS-Campus Life
catering@hku.hk
http://cedars.hku.hk/catering

If you encounter any technical problem when filling out the survey, please contact CEDARS-Campus Life at catering@hku.hk

User Profile

(For statistical purposes only 只供統計用)

Catering Facilities

(Please fill out a separate questionnaire for individual catering facility 如閣下希望就不同膳食設施發表意見,請個別提交問卷)

My Dining Experience

Please indicate your rating and comment on the food quality, hygiene standard, service efficiency and service quality of the above catering facility 請閣下就上述膳食設施之食品質素、衛生水平、服務效率以及服務質素評分

Food 食品
4 Excellent3.5 Very Good3 Good2.5 Above Average2 Average1.5 Fair1 Poor0.5 Very Poor0 Unacceptable
Taste 味道
Consistency of quality 質素穩定性
Food temperature 食物溫度
Portion size 份量
Variety 款式
Presentation 賣相
Value for price 價格相對價值
Meet own dietary needs 滿足個人飲食需要
Overall food quality 整體食品質素

Note: Please supplement information as appropriate, especially if you have chosen "Very Poor" or "Unacceptable" in any of the above field 如閣下於以上任何項目選填 0.5分或以下,請提供相關補充資料。

Hygiene standard 衛生水平
4 Excellent3.5 Very Good3 Good2.5 Above Average2 Average1.5 Fair1 Poor0.5 Very Poor0 Unacceptable
Food hygiene 食品衛生
Utensils cleanliness 食具及用具清潔
Food serving area cleanliness 食品服務區清潔
Table and floor cleanliness 食桌及地面清潔
Staff personal hygiene 員工個人衛生
Overall hygiene standard 整體衛生水平

Note: Please supplement information as appropriate, especially if you have chosen "Very Poor" or "Unacceptable" in any of the above field 如閣下於以上任何項目選填 0.5分或以下,請提供相關補充資料。

Service efficiency 服務效率
4 Excellent3.5 Very Good3 Good2.5 Above Average2 Average1.5 Fair1 Poor0.5 Very Poor0 Unacceptable
Waiting time for order and payment 點餐及付款等候時間
Waiting time for food 食物等候時間
Availability of seating 座位供應
Overall service efficiency 整體服務效率

Note: Please supplement information as appropriate, especially if you have chosen "Very Poor" or "Unacceptable" in any of the above field 如閣下於以上任何項目選填 0.5分或以下,請提供相關補充資料。

Service quality 服務質素
4 Excellent3.5 Very Good3 Good2.5 Above Average2 Average1.5 Fair1 Poor0.5 Very Poor0 Unacceptable
Staff politeness and attitude 員工禮貌及態度
Staff pro-activeness 員工主動性
Staff familiar with duties 員工對工作熟悉
Staff ability to answer questions 員工能回答顧客問題
Uniform and identification 制服及名牌
Overall service quality 整體服務質素

Note: Please supplement information as appropriate, especially if you have chosen "Very Poor" or "Unacceptable" in any of the above field 如閣下於以上任何項目選填 0.5分或以下,請提供相關補充資料。

Others 其他
4 Excellent3.5 Very Good3 Good2.5 Above Average2 Average1.5 Fair1 Poor0.5 Very Poor0 UnacceptableN/A Not applicable
Means of reporting feedback or comments 提供意見渠道
Overall food quality for high table dinner 高桌晚宴之整體食品質素
Overall service efficiency for high table dinner 高桌晚宴之整體服務效率
Overall service quality for high table dinner 高桌晚宴之整體服務質素
Overall rating 整體評分
4 Excellent3.5 Very Good3 Good2.5 Above Average2 Average1.5 Fair1 Poor0.5 Very Poor0 Unacceptable
Overall rating to the catering outlet 食肆整體評分
4 Definitely3.5 Extremely Likely3 Very Likely2.5 Likely2 Maybe1.5 Not Likely1 Avoid if Possible0.5 Probably Not0 Definitely Not
Based on your experience, how likely are you to visit this outlet again? 跟據你的餐飲體驗,你會否再次光顧此餐廳?
Based on your experience, how likely are you to recommend this outlet to others? 跟據你的餐飲體驗,你會否介紹其他人光顧此餐廳?

Thank you very much for taking time to fill out the questionnaire and we do appreciate your valuable comments and suggestions. Should you have other queries on campus catering services, please do not hesitate to contact us at catering@hku.hk.