User Survey on Campus Catering Services (Cyberport Phase IV Staff Restaurant) [Backlog]

User Survey on Campus Catering Services
Cyberport Phase IV Staff Restaurant
Dockside Restaurant
Sodexo (Hong Kong) Ltd.


Committee on Catering 膳務委員會
Consumers' Group for Cyberport Phase IV Staff Restaurant 數碼港四座職員餐廳膳食消費者小組
Centre of Development and Resources for Students (CEDARS) 學生發展及資源中心

We would like to know...
What your experience was like on your visit to this eatery?
Are you happy with the services?
In what areas you would expect the eatery to improve?

To keep on improving campus catering services, CEDARS would like to collect your opinions and comments on recent catering experiences in HKU eateries. We would appreciate it if you could spare a few minutes in completing the online questionnaires below. We appreciate your support and valuable input in bringing a better catering service in HKU.

Catering Team

catering@cedars.hku.hk
http://cedars.hku.hk/catering

If you face any technical problem when filling out the survey, please contact us at catering@cedars.hku.hk

User Profile

(For statistical purposes only)

My Dining Experience

Please indicate your rating to and comment on the food quality, hygiene standard, service efficiency and service quality of the above eatery.

Food 食品
4 Excellent3.5 Very Good3 Good2.5 Above Average2 Average1.5 Fair1 Poor0.5 Very Poor0 Unacceptable
Taste 味道
Stability of quality 質素穩定性
Food temperature 食物溫度
Quantity 份量
Variety 款式
Display 賣相
Value for price 價格相對價值
Overall food quality 整體食品質素

Note: Please provide further information if you have chosen "Unacceptable" in any of the above field

Hygiene standard 衛生水平
4 Excellent3.5 Very Good3 Good2.5 Above Average2 Average1.5 Fair1 Poor0.5 Very Poor0 Unacceptable
Food hygiene 食品衛生
Utensils cleanliness 食具及用具清潔
Table and floor cleanliness 食桌及地面清潔
Staff personal hygiene 員工個人衛生
Operational hygiene 工作衛生
Overall hygiene standard 整體衛生水平

Note: Please provide further information if you have chosen "Unacceptable" in any of the above field

Service efficiency 服務效率
4 Excellent3.5 Very Good3 Good2.5 Above Average2 Average1.5 Fair1 Poor0.5 Very Poor0 Unacceptable
Waiting time for payment 付款等候時間
Waiting time for food 食物等候時間
Availability of seating 座位供應
Overall service efficiency 整體服務效率

Note: Please provide further information if you have chosen "Unacceptable" in any of the above field

Service quality 服務質素
4 Excellent3.5 Very Good3 Good2.5 Above Average2 Average1.5 Fair1 Poor0.5 Very Poor0 Unacceptable
Staff politeness and attitude 員工禮貌及態度
Staff pro-activeness 員工主動性
Familiarity with duties 對工作熟悉程度
Uniform and identification 制服及名牌
Overall service quality 整體服務質素

Note: Please provide further information if you have chosen "Unacceptable" in any of the above field

Others 其他
4 Excellent3.5 Very Good3 Good2.5 Above Average2 Average1.5 Fair1 Poor0.5 Very Poor0 Unacceptable
Adequate communication channel 有足夠溝通渠道
4 Excellent3.5 Very Good3 Good2.5 Above Average2 Average1.5 Fair1 Poor0.5 Very Poor0 Unacceptable
Overall rating to the catering outlet 食肆整體評分
Personal particulars (optional) 個人資料 (可選填)

Personal Information Collection and Privacy Policy Statement

Leaving personal particulars is optional. If you wish to be contacted and express your opinion in person, you may choose to fill in the following. The personal information provided by you herewith will be used for the purposes and activities of and related to the comments and opinions you have filed.

The University of Hong Kong is committed to meeting internationally-recognized standards of personal data privacy protection, in compliance with the requirements of the Personal Data (Privacy) Ordinance. In doing so, it will be ensured that the University’s staff comply with the strictest standards of security and confidentiality. Under the Ordinance, individuals have the right to request access to and correction of their personal data held by the University. Should you wish to access or correct your personal information held by us, please present your enquiry or request to our Data Protection Officer c/o Registry, Knowles Building, Pokfulam Road, Hong Kong or by e-mail to privacy@hku.hk. Data access request should be made by completing and submitting the Data Access Request Form. A reasonable fee will be charged for the processing of any data access request.

The Privacy Policy Statement of the University can be viewed at http://www.hku.hk/privacy_policy.

Thank you very much for taking time to fill out the questionnaire and we do appreciate your valuable comments and suggestions. Should you have other queries on campus catering services, please do not hesitate to contact us at catering@cedars.hku.hk.